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Access to and use of the online bus and coach quote searching and booking site is provided by Bus and Driver called in this document "Bus and Driver", on the following terms. Please read the whole of this page carefully. If you do not agree to these terms, you should not obtain information, services or products from this site.

Bus and Driver reserve the right to review and modify any of the Terms of Use at any time. This page should be reviewed periodically so that you are updated on any changes. Bus and Driver welcome your comments and feedback at


1. Subscriptions and registration

User Registration

  1. In order to submit quotes, and access some features of the Website, you will need to be a registered user. When registering to become a registered user and activate an account, you must provide personal information such as your name and address, and a valid email address.
  2. You agree to provide accurate and complete information about your fleet / company / self and to keep this information current
  3. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure.
  4. You may not use another user's account without permission.
  5. If you suspect or become aware of any unauthorised use of your account or that your password is no longer secure, you agree to notify us immediately.

2. Using and disclosing your personal information

Your personal information is confidential. Our purpose in collecting information about you is to provide you with a better website experience. Bus and Driver will not use or disclose any information about you without your consent, unless:

  1. Required by law
  2. To implement our terms of service
  3. To protect the rights, property or personal safety of another Bus and Driver user, any member of the public or Bus and Driver; or
  4. The assets and operations of the business are transferred to another party as a going concern
  5. In seeking to give you the most worthwhile experience of our website possible, Bus and Driver may use your personal information to send you information and product updates about products or services which you have requested.

When you provide your personal information to us, Bus and Driver may give you the choice as to whether or not you wish to receive further information about 'special offers via email from related companies' or from third party suppliers. If you indicate that you do not wish to receive these, we will not contact you further for these purposes. Please allow 28 days for your request to be processed.

3. Payments and refunds

  1. All payments must be received in full prior to the bus and coach service being provided
  2. Payments are made via our secure online payment system
  3. Requests for refunds will be responded to and determined by us at our sole discretion unless
    1. We have made a mistake
    2. We cannot provide the Services to you

4. Cancellation policies apply

Our policies are in-line with those of our suppliers. They charge administration fees for cancellations

  1. Within 15-days of departure date 25% loss of funds
  2. Within 7-days 50% loss of funds
  3. Within 2-days100% loss of funds

You cannot make online changes to bookings. Please contact us at to make booking changes or cancellations.

5. We will not 'spam' you

  1. We will comply with our obligations under the Spam Act 2003 (Cth), and may contact you at the email or other address which you provide to us in order to: provide you with news alerts and other information which you sign up to receive from us.
  2. If you wish to stop receiving alert e-mails from us, you can unsubscribe by clicking the "Change Subscription Preferences" link or "unsubscribe from the list" link at the bottom of all emails sent from Bus and or by contacting us at

6. General disclaimers

  1. Use of the website is at your risk. None of Bus and Driver' affiliates or directors, officers, employees, agents, contributors, third party content providers or licensors makes any express or implied representation or warranty about, or shall be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special or consequential loss, damages or reliance in connection with the email or the website, its use, its content or any products or services (including Bus and Driver' products or services) referred to in the email or on the website. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
  2. Reliance on the completeness, accuracy, suitability or currency of the website or its content (including third party material), irrespective of any verifying measures taken by us
  3. Failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records
  4. Accessing any sites or servers maintained by other organisations through links on the email or the website. Links are provided for the convenience of users of the website only and without responsibility for the content or operation of those sites. Unless otherwise stated, linked sites and their products and services are not endorsed by Bus and Driver and your linking to any such site is at your own risk
  5. The provision of credit card or other financial information, the failure to complete (or delay in completing) any transaction, or other loss or damage arising from any eCommerce transacted or attempted to be transacted on the website
  6. Defamatory, threatening, offensive or unlawful conduct of third parties or publication of any materials relating to or constituting such conduct.
  7. A breach by Bus and Driver of their privacy policy (other than a wilful breach).

7. Limitation of liability (if any)

  1. Bus and Driver' total liability to you (if any) for loss, damage or reliance shall be limited to the re-supply of the information or services or payment of the amount paid by you (if any) for accessing the website.

8. Indemnity

  1. You indemnify Bus and Driver, their affiliates, employees, agents, contributors, third party content providers and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered by you or by us as a direct or indirect consequence of your accessing, using or transacting on this site or your attempts to do so and any breach by you or your agents of these terms.

9. Copyright and intellectual property

  1. The material on this website is protected by copyright under the Australian Copyright Act 1968 (the Act) and, through international treaties, in other countries. Copyright in articles and images appearing on remains with each third-party contributor. Otherwise all rights (including copyright) in the content and compilation of these web pages are owned or controlled for these purposes, and are reserved, by the publisher:
    TWITTOURS: ABN 59 883 854 486
    Level-1/171 Victoria St
    Potts Point, NSW 2001
  2. You are authorised to download and view content for your own personal, non-commercial use but you must not, without the prior written permission of the publisher, exploit any of our site materials for commercial purposes. And except as permitted under the Act (for example for the services of the Crown or in reliance on one of the fair dealing exceptions, ie. fair dealing for the purposes of research or study) no part of this website may be reproduced, stored in a retrieval system, communicated or transmitted in any form or by any means without prior written permission.
  3. The Act allows 10% of the number of words on this website to be reproduced and/or communicated by any educational institution for its educational purposes provided that the educational institution (or the body that administers it) has given a remuneration notice to Copyright Agency Limited (CAL) under the Act.
  4. For details of the CAL licence for educational institutions contact:
    Copyright Agency Limited
    Level 15, 233 Castlereagh Street, Sydney NSW 2000
    Telephone: (02) 9394 7600
    Facsimile: (02) 9394 7601

10. Trademark

  1. No Bus and Driver trademark or logo (whether registered or otherwise) may be used without the prior, specific, written permission of Bus and Driver.

11. Links to Bus and Driver

  1. You are welcome to create links from your website to Bus and Driver; However, you must not use Bus and Driver trademarks or logos for this purpose unless you have the permission of Bus and Driver.

12. General provisions

  1. These terms of use are governed by the laws of New South Wales, Australia. If any part of these terms of use is found to be invalid or unenforceable, it shall be severed without affecting the remainder.

13. Privacy: Privacy policy purpose

  1. The purpose of this Privacy Policy is to advise subscribers, customers, staff members what kind of information the organisation may collect, how that information may be used, to whom it may be disclosed, how that information is stored (including security of the information), the processes for correcting information held and the disposal of such information by Bus and Driver.

14. Use and disclosure of personal information

  1. Bus and Driver will use personal information provided to it only for the purpose for which it was provided. Personal information will not be used for any other purpose without the consent of its provider unless Bus and Driver is required by law to disclose that information. Bus and Driver may be required to disclose personal information to third parties in order to provide a service requested. For example, Bus and Driver may need to advise a transport supplier of a contact number or email of a buyer for any last minute changes to an itinerary. Other than in circumstances such as these, Bus and Driver will not disclose personal information provided, such as name, address, email address or telephone number, to any organisation or person outside Bus and Driver unless the provider has authorised Bus and Driver to do so.

15. No sale of personal information

  1. Bus and Driver will not sell or receive payment for licensing or disclosing personal information. From time to time Bus and Driver users may be invited to respond to surveys which may be conducted by a third-party organisation, in such cases no personal information will be disclosed by Bus and Driver to the survey company.

16. Access and correction

  1. Bus and Driver will provide, where possible, access for providers of personal information to their file. Providers may correct any information that is incorrect and instruct Bus and Driver to delete the information from its files. Those who have reason to believe information held is inaccurate should inform Bus and Driver by contacting:
    The Office Manager
    Level-1/117 Victoria St
    Potts Point, NSW 2011

Reasonable steps will be taken to correct the information so that it is accurate, complete and up to date.

17. Security

  1. Bus and Driver uses reasonable administrative, technical, personnel, and physical measures to safeguard personally identifiable information in its possession against loss, theft, and unauthorised use, disclosure or modification. No data transmission over the internet can be guaranteed to be totally secure. Remember to close your browser when you have finished a user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of and access to your own computer.

Complaints about privacy: Queries regarding privacy complaints and disputes should be addressed to:

The Manager
Level 1, 171 Victoria Street
Potts Point
NSW 2001

Or emailed to:

Bus and Driver will investigate all complaints.

18. Changes to this privacy policy

Bus and Driver is continually monitoring privacy developments and accordingly, from time to time may modify this Privacy Policy to reflect changes in the law, self-regulatory initiatives and/or technology. Amendments to the Bus and Driver Privacy Policy will be posted on

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